Effective 03/01/2009

TPR20.com is owned by Trans Research Labs Ltd.

Overview

The use of this website, including all web pages (collectively the Site) and its information, is offered under acceptance of the Terms and Conditions of Use herein (the Terms). Please read these Terms carefully before using this Site. You agree to be bound by these Terms as they are amended from time to time, and posted on the TPR20.com Site. Your continued use of the TPR20.com shall be deemed your acceptance of said Terms. If you do not agree with said Terms, please refrain from using this Site. Trans Research Labs Ltd. and its related companies and subsidiaries reserve the right to change these Terms, in whole or in part, and at any time without notice. We suggest that you always check this page prior to using the Site to make sure that you have a current understanding of the terms under which you are permitted to access this Site.

Intended Audience

The Site is a business and commercial website and intended for a commercial use only. It is not intended for individuals under 16 years old. Trans Research Labs Ltd. does not gather personal data online from children under 13. The material on the Site is published by TPR20.com to their customers, and prospective customers residing in Canada and the United States. The Site is not intended for access or use in any other country. Trans Research Labs Ltd. makes no representation that the information on the Site is appropriate or may be downloaded legally outside of Canada or the United States. Access to the materials on the Site may not be legal by certain persons in certain countries. If you access the Site from outside of Canada or the United States, you do so at your own initiative and are responsible for compliance with the local laws.

Use of Site Information

The content in the Site is offered on an informational basis only and is not intended to be a substitute for advice from a doctor or other qualified health professional. You should never use the information contained in this website to diagnose, treat, cure or prevent disease. You must always read carefully the labels of our products before use. Should you believe or suspect that you have a health problem, we strongly suggest that you consult a health professional.

You further understand and agree that:

Trans Research Labs Ltd. makes no claim that TPR 20™ is anything other than a pain relieving cream. TPR 20™ is not a substitute for professional health care or for a proven therapy. Statements on the TPR20.com website have not been evaluated by the Food and Drug Administration (FDA) or by Health Canada. TPR 20" is not intended to diagnose, treat, cure or prevent disease.

Product Purchases

If you purchase items through the Site, you are responsible for providing a valid credit card number with available credit at the time of purchase, or a valid checking account information with available funds at the time of purchase. You represent and warrant that you are an authorized user of any such credit card or the owner of any such checking account. You are responsible for payment of any applicable provincial, state, local or city sales taxes. Applicable sales taxes and shipping and handling charges will be included in the purchase.

Total Customer Satisfaction Guarantee

All retail sales made by Trans Research Labs Ltd. to Customers are backed by a 30-day product money back guarantee.

Customer Refund Policy

Trans Research Labs Ltd. offers a total customer satisfaction guarantee. Customers who are not completely satisfied with the product(s) they have purchased can return all unused and unopened merchandise within 30 days from the original date of purchase, for a complete refund, less any shipping costs and a $5 restocking fee.

Refunds will be issued within 15 business days of the date of return and acceptance by Trans Research Labs Ltd.

Submissions and Privacy

Any material, information or ideas you transmit to or post on the Site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by Trans Research Labs Ltd. for any purpose whatsoever, including, but not limited to, reproduction, transmission, publication, broadcast, posting, developing, manufacturing and marketing products. Notwithstanding the foregoing, all personal data provided to Trans Research Labs Ltd. will be handled in accordance with the Trans Research Labs Privacy Policy. Furthermore, posting or transmittal of any unlawful, threatening, libelous, defamatory, scandalous, inflammatory obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or violation of any law is strictly prohibited.

Links to Other Sites

The Site may contain links to other internet sites providing advice and other goods and services, which are owned and operated by third party vendors. Trans Research Labs Ltd. cannot endorse or accept any responsibility for the content, use, or products and services made available through a non-Trans Research Labs Ltd. website. By utilizing these links, you acknowledge and agree that Trans Research Labs Ltd. is not responsible for the actions, content, accuracy, privacy policies, opinions expressed, services provided, goods sold, or other links provided by these Internet sites. You further acknowledge and agree that Trans Research Labs Ltd. is not responsible, either directly or indirectly, for any damages, or losses caused or alleged to have been caused by use of or reliance on the actions, content, accuracy, privacy policy, opinions expressed, goods, or services provided through these links or made available through these resources. Should you have questions regarding these internet sites, you should address them directly with the site administrator for the particular site.

Disclaimer

THE CONTENT, INFORMATION, MATERIALS AND SERVICES OFFERED THROUGH THE SITE ARE OFFERED ON AN AS IS AND AS AVAILABLE BASIS, WITHOUT ANY WARRANTY OR GUARANTEE OF ACCURACY, ADEQUACY, COMPLETENESS, CONFORMITY OF THIS INFORMATION AND/OR MATERIALS, OR THAT THE SAME IS ERROR FREE. TRANS RESEARCH LABS LTD. IS IN NO WAY RESPONSIBLE FOR, AND EXPRESSLY DISCLAIMS LIABILITY FOR ANY ERRORS OR OMISSIONS THAT MAY BE PRESENT IN THIS WEBSITE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRANS RESEARCH LABS LTD. DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. FINALLY, TRANS RESEARCH LABS LTD. IS NOT RESPONSIBLE FOR ANY LOSS OF DATA, INFORMATION OR PROFITS ARISING OUT OF THE USE OF THE SITE.

In addition, Trans Research Labs Ltd. does not warrant, guarantee or make any representations regarding the security of accounts, or that this website is free from destructive materials, including but not limited to computer viruses, hackers, or other technical sabotage, nor does it warrant, guarantee or make any representations that access to this website will be fully accessible at all times, uninterrupted, or error-free.

Limitation of Liability

IN NO EVENT WILL TRANS RESEARCH LABS LTD. BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, COMPENSATORY, EXEMPLARY OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES, INCLUDING WITHOUT LIMITATION LOST OR MISDIRECTED ORDERS, LOST PROFITS, LOST REGISTRATIONS, LOST GOODWILL, OR LOST OR STOLEN PROGRAMS OR OTHER DATA, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH (1) USE OF OR THE INABILITY TO USE THE SITE BY ANY PARTY; OR (2) ANY FAILURE OR PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION; OR (3) LINE OR SYSTEM FAILURE OR THE INTRODUCTION OF A COMPUTER VIRUS, OR OTHER TECHNICAL SABOTAGE; OR (4) MISUSE OF ANY PRODUCTS OFFERED THROUGH THE SITE, EVEN IF TRANS RESEARCH LABS LTD., ITS EMPLOYEES OR REPRESENTATIVES THEREOF, ARE ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES, LOSSES OR EXPENSES.

Miscellaneous

These Terms shall be governed by the laws of the Province of Manitoba, Canada without regard to its conflicts of laws principles. You agree that any lawsuit arising out of or relating to these Terms shall be filed only in the courts located in the Province of Manitoba, Canada and you hereby consent and submit to the jurisdiction of such courts for the purposes of litigating any such lawsuit.

In the event that any provision(s) contained in these Terms is held to be invalid or unenforceable for any reason, such invalidity or unenforceability shall not affect the remainder of this Agreement, and this Agreement shall be construed and enforced as if the invalid or unenforceable term(s) or provision(s) had never existed. Trans Research Labs Ltd.'s failure to insist upon or enforce strict performance of any term(s) or provision(s) contained herein shall not be construed as a waiver of any term, provision or right.

Trans Research Labs Ltd. reserves the right to correct any inaccuracies or typographical errors in the information posted to the Site, and shall have no liability for such errors. Prices and availability of goods and services is subject to change without notice.